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The Ultimate Guide to Shopping at Selfridges: Insider Tips for a Savvy Shopping Experience

CEO Tinh Phung
Iconic British department store Selfridges offers a shopping experience that goes far beyond just buying products. Founded by Harry Gordon Selfridge in 1908, the store has become renowned for its curated selection of luxury fashion,...

Iconic British department store Selfridges offers a shopping experience that goes far beyond just buying products. Founded by Harry Gordon Selfridge in 1908, the store has become renowned for its curated selection of luxury fashion, beauty , homewares, and food. But it's not just about the shopping; Selfridges is a destination that embraces art, culture, and unique experiences.

Harry Gordon Selfridge Harry Gordon Selfridge

Tips for Shopping at Selfridges

With so much to explore, it's easy to feel overwhelmed when visiting Selfridges. But fear not, because we have some insider tips and tricks to help you navigate the store and make the most of your shopping experience. Here are our top recommendations:

Plan Your Visit

Before diving headfirst into your shopping spree, it's essential to familiarize yourself with Selfridges' layout and offerings. Each Selfridges location has its own unique layout and selection of departments. Whether you're visiting their flagship store in London, Birmingham, or Manchester, take some time to understand the different departments and brands available.

Selfridges, Bullring - Birmingham Selfridges, Bullring - Birmingham

To make navigation easier, Selfridges provides store directories and maps throughout the building. These resources can guide you to specific departments, amenities, and any special events or promotions taking place in-store.

Choose the Best Time to Shop

Timing is everything when it comes to a successful shopping trip. Selfridges is less crowded during weekdays, especially in the mornings. If you prefer a more relaxed environment and want to avoid large crowds, consider visiting during off-peak hours.

On the other hand, weekends, particularly Saturdays, tend to be busier. If you're not a fan of crowded spaces, it's best to avoid peak shopping times. Don't forget to check the store's schedule to avoid arriving during busy periods.

Maximize Their Rewards Program

Selfridges recently launched their Selfridges Unlocked loyalty scheme. This program offers a range of rewards, including free shipping, prizes, competitions, and exclusive access to events, services, and product launches. Inspired by the store's opening in 1909, where founder Harry Gordon Selfridge handed out keys to the first customers, the program aims to provide a personalized and rewarding experience.

Bonus Image: Selfridges Unlocked Loyalty Scheme

To become a Keyholder, you can apply on the Selfridges website and download the app on your phone. The app acts as your unique keyholder pass, granting you exclusive benefits while shopping. As an added bonus, Selfridges automatically makes a donation to their charity partner, Centrepoint, on behalf of the customer after each purchase.

Take Advantage of the Personal Shopping Service

For a bespoke and efficient shopping experience, consider booking a personal shopping appointment at Selfridges. With a two-hour consultation, you'll receive expert advice tailored to your needs and preferences. Selfridges offers dedicated suites for personal shopping appointments, complete with comfortable sitting areas, champagne, and plush armchairs. So, bring your friends along and make it an enjoyable shopping outing.

Personal Shopping at Selfridges

Check out Click & Collect

If you're short on time or prefer shopping online, Selfridges' Click & Collect service is perfect for you. Shop online at selfridges.com and choose the option to collect your purchases at a time that suits you. This way, you can spend your time browsing, trying on clothes, and exploring the food hall or restaurants.

If you're unable to visit the store in person, Selfridges also offers international delivery options through their website. This allows you to enjoy the Selfridges shopping experience from the comfort of your home, especially during sales periods when you might want to avoid the hustle and bustle of in-store shopping.

Policies You Need to Know

Before embarking on your shopping spree, it's important to understand the processes and policies that might affect your experience. Here are a few key policies to keep in mind:

Return and Exchange Policy

Selfridges prioritizes customer satisfaction and provides a comprehensive return and exchange policy. Customers have 28 days to return or exchange items, provided they are unused, in their original packaging, and accompanied by a valid receipt. Some exclusions apply, such as perishable goods, personalized items, and items with hygiene concerns (e.g., underwear, swimwear, and cosmetics). For specific guidelines, always double-check the product's return policy.

Duty-Free Shopping

For international shoppers, Selfridges offers a duty-free shopping experience in-store. Non-UK residents have the option to claim back Value Added Tax (VAT) on eligible items. To qualify for this service, customers must provide proof of non-EU residency and complete the necessary paperwork at the time of payment. VAT refunds can be claimed at the airport upon leaving the UK, within three months of purchase. Please note that not all items qualify for duty-free shopping, and terms may vary depending on the destination country.

Payment Options

Selfridges offers various payment methods to ensure a smooth transaction. They accept a wide range of credit and debit cards, including American Express, MasterCard, Visa, Discover, Delta, and Maestro. Additionally, electronic payment options such as PayPal and Alipay are available for added convenience.

Selfridges has also partnered with Klarna, providing customers with a convenient and flexible payment experience. With Klarna Checkout, you can buy a product and pay for it at a later date, spreading out the cost of larger purchases. This way, you can focus on selecting the perfect items without worrying about immediate payment.

Bonus Image: Selfridges Payment Options

How to Enjoy Shopping at Selfridges

Remember, shopping at Selfridges is more than just buying things—it's a visit to a historical, cultural, and stylish destination. To fully enjoy your experience, plan ahead, take advantage of their loyalty scheme for exclusive benefits, and ask for help from the experienced staff on hand. Whether you're an international visitor or a local, Selfridges offers something for everyone. So don't get overwhelmed and make sure to savor every moment of your visit.